Bambuphelia – FAQs

1. What materials are your products made from?

All our products are crafted from natural and sustainable materials such as bamboo, rattan, wood, and silk. Each piece is handmade by artisans, so slight variations may occur — making every item unique.

2. Where are your products made?

Our pieces are thoughtfully designed in Australia and handcrafted by skilled artisans in Southeast Asia, where traditional techniques meet modern organic design.

3. How do I care for my silk scarves?

We recommend dry cleaning or gentle hand washing with mild soap in cold water. Do not bleach, wring, or tumble dry. Store scarves flat or loosely folded to avoid creases.

4. How do I care for rattan and bamboo products?

Wipe gently with a soft damp cloth. Avoid prolonged exposure to direct sunlight and moisture. For long-lasting use, keep in a dry, ventilated area.

5. Do you ship internationally?

Yes, we ship within Australia and internationally. Shipping costs and times vary depending on location and will be calculated at checkout.

6. How long does shipping take?

• Australia: 3–7 business days

• International: 10–20 business days (depending on destination and customs clearance)

7. What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please refer to our Policies page for full details.

8. Can I order wholesale?

Yes, we welcome wholesale and bulk orders. Please contact us directly at bambuphelia@gmail.com for inquiries.